When you’re in the presence of someone you like, consider like you and you believe they like you back, levels of oxytocin rise in the body. This leads to the establishment of trust. For any workplace trust is critical to its success, not just in regard to customer service, but for every relationship between all employees at all levels. Authenticity and vulnerability are key.
If you enjoy a good working relationship with your boss and your colleagues you are more likely to enjoy your work, take more care in how you do it, contribute more, collaborate more effectively with other members of a team and stay longer in the role. Sounds a good place to work, right?
The payoff for the business is lower rates of sick leave, stress leave, mental health issues, absenteeism, presenteeism and staff turnover. This has to be good for any business owner or leader.